Professional IT Support & Network Services | Detroit, Ann Arbor, Kalamazoo, Lansing & Grand Rapids Michigan
Professional technical support for your computers and IT infrastructure - keeping your technology running smoothly
of small businesses experience IT downtime costing them $10,000+ per hour
Don't wait for problems to occur. Our proactive monitoring and support services keep your systems running smoothly, preventing costly downtime before it happens.
Proactive IT Monitoring & Support
We provide comprehensive ongoing IT monitoring and support services designed to maintain high availability and prevent issues before they impact your business operations.
24/7 System Monitoring
Continuous monitoring of your servers, workstations, network infrastructure, and critical applications with real-time alerts and automated response protocols.
Rapid Issue Resolution
Average response time under 15 minutes for critical issues, with most problems resolved remotely without disrupting your team's productivity.
Preventive Maintenance
Regular system updates, security patches, performance optimization, and health checks to prevent issues before they become costly problems.
Flexible Support Plans
Perfect for: Small businesses with 5-15 devices
- 24/7 monitoring of critical systems
- Automated security updates
- Monthly performance reports
- Email and phone support (business hours)
- Remote issue resolution
Perfect for: Growing businesses with 15-50 devices
- Everything in Essential Monitoring
- Priority support with 15-minute response
- Proactive system maintenance
- Security monitoring and threat response
- Backup monitoring and verification
- Quarterly on-site visits (Detroit area)
Perfect for: Larger organizations with 50+ devices or specialized needs
- Everything in Business Support
- Dedicated IT support specialist
- Custom monitoring dashboards
- Advanced security and compliance support
- Monthly strategic IT consulting
- Emergency on-site support available
What We Monitor
🖥️ Server Infrastructure
- CPU, memory, and disk usage
- Service availability and performance
- Network connectivity and bandwidth
- Temperature and hardware health
- Database performance and integrity
💻 Workstation Health
- Operating system stability
- Application performance issues
- Antivirus status and threats
- Software updates and patches
- Storage space and cleanup needs
🌐 Network Security
- Firewall configuration and logs
- Intrusion detection and prevention
- WiFi security and access control
- VPN connectivity and performance
- Suspicious network activity
💾 Backup Systems
- Backup job completion status
- Data integrity verification
- Recovery point objectives (RPO)
- Off-site backup synchronization
- Disaster recovery readiness
📱 Business Applications
- CRM and ERP system health
- Email server performance
- Database query optimization
- Web application availability
- Cloud service integration
🔒 Compliance & Security
- Security policy enforcement
- User access control monitoring
- Compliance reporting automation
- Vulnerability assessment results
- Incident response tracking
Our Response Process
Automated Detection
Our monitoring systems continuously scan your infrastructure, detecting issues in real-time using advanced alerting algorithms and performance thresholds.
Intelligent Triage
Issues are automatically categorized by severity level, with critical problems triggering immediate escalation to our technical team within minutes.
Rapid Response
Our certified technicians respond within 15 minutes for critical issues, often resolving problems remotely before you even notice them.
Resolution & Documentation
Every issue is thoroughly resolved and documented, with root cause analysis and preventive measures implemented to avoid recurrence.
Proactive Improvement
We continuously analyze patterns and performance data to recommend infrastructure improvements and prevent future issues.
High Availability Success Stories
Medical Practice
Challenge: Critical patient management system experiencing frequent downtime
Solution: 24/7 monitoring with proactive maintenance and redundancy implementation
Results: Achieved 99.97% uptime, eliminated unplanned downtime, improved patient care efficiency
Law Firm
Challenge: Email outages and file server issues causing client service delays
Solution: Comprehensive monitoring with rapid response and backup system optimization
Results: 95% reduction in IT-related service interruptions, faster case processing
Construction Company
Challenge: Project management software crashes affecting job site coordination
Solution: Proactive monitoring with automated failover and performance optimization
Results: Zero critical downtime in 18 months, 30% improvement in project efficiency
Stop Reactive IT Fire-Fighting
Transform your IT from a source of stress into a competitive advantage. Our proactive monitoring and support services ensure your technology works when you need it most.
Start with our free IT health assessment to identify potential issues before they become expensive problems.
Get Your Free IT Health CheckSTART WITH A FREE CONSULTATION
Virtual Consultations
FREE Initial Consultation
Schedule your complimentary virtual meeting to discuss your needs
Email Us
[email protected]Call Us
(323) 9-PRYSM8Monday - Friday, 8AM - 6PM EST
Remote Support Nationwide
On-site service available in Greater Detroit Area